All information on this page is subject to change without notice. Last update 6th March 2010.
1 Disclaimer
2 Technical Support
3 Can't Fix, No Fee
4 Computer Sales
5 Payments
6 Contact
7 Call-Out Schedule
8 Workshop Repairs
Mike Pitches Computer Services makes no representations whatsoever about other web sites that you may access through ours. When you access a non-Mike Pitches Computer Services web site, you must understand that it is independent from Mike Pitches Computer Services, and that Mike Pitches Computer Services has no control over the content on that web site, with the exception of websites that the Company has created. In addition, a link to a non-Mike Pitches Computer Services web site does not mean that Mike Pitches Computer Services endorses or accepts any responsibility for the content, use, or products and services made available through such a web site.
IN NO EVENT WILL MIKE PITCHES COMPUTER SERVICES BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEB SITE, OR ANY OTHER HYPER-LINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Mike Pitches Computer Services, 61 Lakeside Drive, Plymouth PL5 2SP.
Definitions
“Services” means Technical Support, Advice, Computer Sales, and any other service or facility provided by us to you.
“We” / "Us" means Mike Pitches Computer Services (Mike's Computer Services) and “You” means you, the Client.
2.1. If either the Company or the Client sees the requirement to visit the Client's home, or business premises, a mutually convenient time and date will be arranged. Our charges are £35.00 for the first hour depending on location, then £8.75 for each extra 15 minute time period. Charges are £25.00 for the first hour then £6.25 per 15 minute time period if you bring your PC/Laptop to our workshop for repairs.
Laptop diagnosis (ranging from hardware faults such as broken screens, keyboards, power socket connectors, etc, is charged at £40.00 payable up front, and then deducted from your final bill if repairs are authorised and completed. If the solution is a replacement mains power lead, this is fully chargeable along with the diagnosis fee.
2.2. If after visiting a Client for technical support and the Client’s PC problem cannot be solved at that visit (due to lack of knowledge), the Company's "Can't Fix-No Fee" scheme may apply. Please note however that some computer problems cannot be solved during the first visit due to the nature of the fault at hand, and subsequent visits may be required. Research and investigation will be carried out by the Company and subsequent visits with any solution can be arranged. All subsequent visits shall be charged at £8.75 per every 15 minute time period.
2.3. Technical support provided by email or the telephone shall be conducted free of charge. Technical support via remote access is fully chargeable at our workshop rate (currently £25 per hour).
2.4. All information provided by the Company to the Client should be implemented or actioned by the Client at their own risk. The Company accepts no responsibility for any data loss or disruption to any computer system or peripherals as a result of advice given.
2.5. In some extreme cases of virus and/or spyware attacks, it may be deemed necessary to re-format and re-install Windows to ensure a totally fresh hard system, both from a financial and practical point of view. Should the Company deem it appropriate to perform this, the Client will be advised accordingly.
2.6. We have on some occasions been asked if we would mind continuing our work for the customer while they "pop out" for a while to do errands, etc.. We would point out that for a number of reasons, we require the customer at their home/premises whilst our work is carried out, ie - in case we need information from them, such as serial numbers or passwords, although the customer is not required to be in the same room for the duration of our visit.
2.7. Please note for computers brought to us for repairs:
Laptops: please remember to bring the laptop's mains cable as laptop batteries vary in strength and longevity, and some problems can take several hours to fix, potentially meaning running out of power at a crucial repair stage.
Software: depending on the repair requirements, please bring any software that you use, especially if you have a Windows or Factory Restore CD(s)
2.8. Unethical Internet Use
On rare occasions, we have been called out to assist customers who wish to connect to another person's wireless network, or they attempt to connect but cannot for whatever reason. The Law sees this as an illegal activity, namely theft, it is also unethical, even if the customer claims they have permission, and we will not entertain problems based around this situation. If we are called out, but the customer has failed to mention this, we will charge for a full hour's labour but will not attempt to solve the problem. We will simply advise the customer of their wrong-doing, and suggest to order their own internet connection supplier/equipment.
4.1. The Company will make every effort to provide a suitable computer system that best suits the Client’s requirements and budget. Equipment ordered through the Company will normally be somewhat cheaper, and subject to availability at the time of ordering, will normally be ready within 5-10 business days (custom builds). If a longer waiting time is necessary, the Company shall make every effort to notify the Client. If the computer equipment required has to be ordered from a supplier not based locally, the Client will be notified accordingly, as non-local suppliers and couriers may have longer process/delivery times outside of our control.
If you've ordered an "off-the-shelf" package, this may be available for delivery the same day and installed at your home or business.
4.2. If the Client wishes for their new computer equipment, including any software purchased, to be installed at their home or business, this will be arranged. The new computer where possible will be delivered ready for use.
4.3. Where the equipment ordered is a replacement, or an additional hard drive, the Client assumes responsibility for any data they wish to keep. The Company shall only backup files as a courtesy service only. The Company shall not be responsible for any data loss incurred as a result of hard drive replacement or any other alteration.
5.1. All payments must be in pounds sterling, and can be in cash, credit / debit card or PayPal. In the case of ordering new computers or other hardware, full payment is required on the day of delivery/installation (or when the customer collects). We do not accept cheques, or support discounts or credit schemes of any kind.
5.2. If after arranging a callout, and the customer fails to cancel an unwanted booking when we arrive, we shall charge a failed visit fee of £35.00, regardless of where they live. If the customer isn't at home when we arrive, we will stay for a maximum of 10 minutes, after trying to make contact.. If no response, we will leave a calling card as well as a message on their voicemail/answering machine if they have one. We give one more chance with missed calls, and if we are called out again by the customer and the same thing happens, not only will we blacklist the customer and not visit again, but we will also advise other local computer engineers to avoid the same happening to them. We are in touch with other professional and respected computer engineers and information is swapped if needed.
We sometimes get customers saying they will ring again to make another appointment, but then never do, in which case we will charge a failed appointment fee (see above).
6.1. All customers and suppliers are welcome to contact us in any way they wish via methods described on the "Contact" page. We would however point out that although we endeavour to answer emails promptly, there may be times during busy periods when email messages may not be replied to until the end of that day. If the message is urgent, we would politely ask that customers/suppliers ring us instead.
7.1. Unless otherwise requested, we tend to give small time windows of arrival, for instance, between 9:30 and 10am, which will help to cover any travelling problems. We always stay in touch with you, unless of course we are on time!
8.1. All customer computers once repaired or declared irrepairable, must be collected within 7 days from the time the customer is informed. If the customer fails to collect the repaired or unrepaired computer, we reserve the right to charge the customer for storage at a rate of £2.00 a day for a maximum of 6 weeks. The customer must claim or collect the computer within 6 weeks, otherwise the computer will be recycled for parts and the customer will lose ownership of the computer. All invoices not paid within 7 days will have legal action taken against them.
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